System Center 2012 Service Manager Unleashed.pdf

System Center 2012 Service Manager Unleashed.pdf


System Center Service Manager is an integrated platform for automating and adapting an organization's IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). Service Manager provides built-in processes for incident and problem resolution, change control, release management, and asset lifecycle management. Service Manager delivers integration, efficiency, and business alignment of the datacenter's IT services. System Center 2012 Service Manager Unleashed provides an in-depth reference to Microsoft System Center 2012 Service Manager. It pairs technicial information about this system with information on other products and technologies on which System Center Server Manager's features and components depend. The content uses an end-to-end feature implementation perspective, facilitating more optimized deployments by covering related topics in a stepwise order for a given feature area. This book begins with an overview, moves into planning, design and implementation, and then covers the most important and significant feature sets of the product. System Center administrators and analysts worldwide will find this book an interesting and complete guide.

Foreword Introduction Part I: Service Manager Overview and Concepts 1 Service Management Basics 2 Service Manager History and Terminology 3 MOF, ITIL, and System Center 4 Looking Inside System Center 2012 Service Manager Part II: Planning and Installation 5 Planning and Designing System Center 2012 Service Manager 6 Installing and Upgrading to System Center 2012 Service Manager Part III: Service Manager Operations 7 Using Service Manager 8 Working with Connectors 9 Business Services 10 Service Manager Service Catalog 11 Incident Management 12 Automation and Chargeback 13 Problem Management 14 Change Request and Configuration Management 15 Release Management Part IV: Administering Service Manager 16 Managing Notifications 17 Service Manager Security 18 Maintenance, Backup, and Recovery 19 Managing Server Manager Performance Part V: Advanced Service Manager Scenarios 20 Management Packs 21 Data Warehouse and Reporting 22 Customizing Service Manager 23 Advanced Customization Scenarios 24 Using PowerShell Part VI: Appendixes A User Role Profiles Supplement B Reference URLs C Available Online Index


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