Balanced Scorecard Evolution: A Dynamic Approach to Strategy Execution.pdf
The best plan is useless without effective execution The future of business has become so unpredictable that your five-year plan may be irrelevant next week. To succeed in the modern market, you must constantly assess your progress and adapt on the fly. Agility, flexibility, continual learning, and adaptation are the new rules of business success. A differentiating strategy is crucial, but it will only lead to competitive advantage if you execute it flawlessly. You'll succeed only if you have the right insight for strategic planning and the agility to execute your plan. Balanced Scorecard Evolution: A Dynamic Approach to Strategy Execution provides the latest theory and practice from strategic planning, change management, and strategy execution to ensure your business is flexible, future ready, and primed for exceptional execution. Author Paul R. Niven guides you through the new principles of The Balanced Scorecard and shows you how to apply them to your planning and strategy execution endeavors. Read case studies that illustrate the theory and practice of strategic agility and execution Learn how to create the objectives, measures, targets, and strategic initiatives that can make your plan a reality Use the latest change management techniques to boost strategy execution success Gain the knowledge and tools you need to face your challenges head-on Motivate your employees to change behaviors toward plan accommodation Making a plan isn't enough. You must actually take steps to implement your plan, and this requires excellent leadership skills. Change can be hard, and your organization may be resistant. Balanced Scorecard Evolution: A Dynamic Approach to Strategy Execution provides everything you need to make things happen.
Preface Acknowledgments Chapter One: What Exactly Is a Balanced Scorecard? Origins, and a Brief History, of the Balanced Scorecard Balanced Scorecard Perspectives What Is a Balanced Scorecard? Telling the Story of Your Strategy through Cause and Effect Key Balanced Scorecard Questions and Answers Notes Chapter Two: Just Like the Boy Scouts: Be Prepared First Things First: Why Are You Developing a Balanced Scorecard? Answering the Question: Why Balanced Scorecard and Why Now? Possible reasons for launching a Balanced Scorecard Send yourself a postcard from the future Start with a provocative action Overcoming skepticism Benefits of a guiding rationale Where Do We Build the Balanced Scorecard? Criteria for Choosing an Appropriate Organizational Unit Executive Sponsorship: A Critical Element of Any Balanced Scorecard Program Your Balanced Scorecard Team Managing the Balanced Scorecard on an Ongoing Basis: The "Office of Strategy Management" Functions of the Office of Strategy Management Your Balanced Scorecard Development Plan Be fast, but be thoughtful in your approach Developing a Communication Plan to Support Your Balanced Scorecard Initiative Final Assessments to Make Before You Begin Building a Balanced Scorecard Notes Chapter Three: Balanced Scorecard Building Blocks: Mission, Vision, and Strategy Mission Vision Strategy Appendix 3A: An Introduction to the Roadmap Strategy Process Roadmap Strategy Four Fundamental Questions You Must Answer When Creating a Strategy The Four Lenses A Strategy to Create True Alignment from Top to Bottom Notes Chapter Four: Conduct Effective and Engaging Workshops Before the Workshop During the Workshop The Role of Executives in Workshops Notes Chapter Five: Building Powerful Strategy Maps that Tell Your Strategic Story What Is a Strategy Map? Why You Need a Strategy Map The Spectrum of Strategic Plans Developing Strategy Map Objectives Developing Objectives for Each of the Four Perspectives Using Strategic Themes in the Development of a Strategy Map Developing a Shared Understanding with Objective Statements How Many Objectives on a Strategy Map? Notes Chapter Six: Create a Balanced Scorecard of Robust Measures, Meaningful Targets, and Strategic Initiatives What Are Performance Measures? Creating Better Performance Measures Attributes of Effective Performance Measures Measures for Each of the Four Perspectives Recording Your Measures: Creating a Performance Measure Data Dictionary Targets: The Goals That Bring Measures to Life Strategic Initiatives: Projects That Drive Breakthrough Performance Notes Chapter Seven: Hold Strategy Execution Meetings So Good, People Will Actually Want to Attend From Theory to Practice Before the Meeting In the Meeting After the Meeting Reporting Results with Balanced Scorecard Software Criteria for Selecting Software Notes Chapter Eight: Cascading the Balanced Scorecard to Generate Alignment from Top to Bottom What Is Cascading? The Search for Meaning The Cascading Process Notes Chapter Nine: Integrating Change Management Techniques to Drive Balanced Scorecard Success Preparing for Scorecard Success When Building the Balanced Scorecard Using the Balanced Scorecard Balanced Scorecard Implementation Checklists Notes About the Author Index