Inverting the Paradox of Excellence.pdf

Inverting the Paradox of Excellence.pdf


Taking inspiration from one of the best models of success, the evolutionary model, Inverting the Paradox of Excellence explains why companies should actively seek out changes or variations on a regular basis. Presenting an introduction to the patterns and anti-patterns of excellence, it includes detailed case studies based on different variations including, structure variations, shared values variations, and staff variations. This book presents various dimensions of business variations that are available for any company to explore in its continual quest for opportunities to achieve and sustain excellence. As long as it collectively and effectively covers the various aspects of an operational company, the exact set of the chosen dimensions of variations is immaterial. This book chooses and extends a set inspired originally by In Search of Excellence (as a tribute to its pioneering effort in focusing interest on the challenges of sustaining excellence in enterprise performance), namely, shared values, strategy, structure, stuff, style, staff, skills, systems and sequence. Instead of newer case studies, the book presents the usual and long familiar case studies through the prism of the 'variations' idea to experience the difference of the 'case history' approach presented here. The book includes case history segments for Toyota, Acer, eBay, ABB, Cisco, Blackberry, Tata, Samsung, Volvo, Charles Schwab, McDonald, Scania, Starbucks, Google, Disney, NUMMI and others. It has detailed case histories of three companies GE, IBM and UPS. At industry-level, the book focuses on the Automobile industry because it has been widely witnessed and participated by everyone across the world in the last century.

Inverting the Paradox of Excellence is a very comprehensive analysis of why good companies fail; and to maintain excellence, the company must be in a constant state of flux! Very convincingly, Vivek Kale demonstrates that competitiveness is not a state of being but a process of becoming excellent by monitoring and continuously adapting to the changing market realities. -Jagdish N. Sheth, Charles H. Kellstadt Professor of Marketing, Goizueta Business School, Emory University, U.S.A Vivek Kale offers many invaluable insights in his book, Inverting the Paradox of Excellence. Rather than proposing intuitively appealing prescriptions that can easily lead many firms astray, he advances a much more insightful perspective. That is, leaders must embrace the inherent tensions between stability and change; managing for the short-term and creating the future; as well leveraging (or exploiting) an existing resource base and exploring for new opportunities. Failure is not to be avoided-it can lead to future success! He combines a sound conceptual rationale with many exciting examples of how to engage and benefit from the 'paradox' that he expertly communicates to the reader. -Gregory Dess, Professor of Management, University of Texas at Dallas Vivek Kale has written a 'must-read' book that tackles a challenging subject - what contributes to excellence in an organization and is sustaining. Vivek is very well qualified as an author and cognizant of the difficulty of the formidable task to write this book. He recognizes that previous books on this topic have showcased organizations that have subsequently failed, including bankruptcies. His approach to understand the contributors to business excellence includes a rarely written blend of executive leadership, business architecture, human nature, and technology. -Gary Cokins, President, Analytics-Based Performance Management LLC; and author of Performance Management - Integrating Strategy Execution, Methodologies, Risk, and Analytics The book Inverting the Paradox of Excellence offers a compelling look into why even the best companies fail, how the very reasons for their success can also lead to their eventual downfall. This well-researched and enlightening book cites example after example of how companies that maintain excellence have embraced variations as they adapt to a changing market. -Greg Niemann, author of Big Brown: The Untold Story of UPS Vivek Kale goes to the heart of the paradoxes of management and business. He draws together many theories and concepts from different disciplines to show how businesses are constantly evolving and changing. Success, as Darwin said, goes to those who can adept best to their environment. This excellent book shows why adaptation is necessary, and how to do it. Further, taking SAP as a specific example, he shows how enterprise systems enable variations essential for business excellence. -Morgen Witzel, Fellow, Centre for Leadership Studies, University of Exeter; and author of A History of Management Thought

Vivek Kale has more than two decades of professional experience, including ten years managing ERP, CRM and extended-ERP projects in SAP, PeopleSoft, Siebel, and Oracle Applications. His experience includes designing, developing, and consulting on large application software, e-business, knowledge management, and data warehousing solutions. He has handled and consulted on various aspects of enterprise-wide information modeling, enterprise architectures, business process re-design, and e-business architectures. He is the author of Implementing SAP R/3: The Guide for Business and Technology Managers, SAM (2000) and A Guide to Implementing Oracle Siebel CRM 8.x, McGraw-Hill India (2009). Mr. Kale is currently the Chief Information Officer of Raymond, Ltd., and is based in Maharashtra, India.

PARADOX OF EXCELLENCE Introduction Patterns of Excellence Anti-patterns of excellence Paradox Lost EVOLUTION OF SPECIES Darwin's Theory of Evolution Corporate Evolution EVOLUTION OF COMPANIES Theory of Business and Business Models Dimensions of Variations Selection of Variations EXCELLENCE THROUGH VARIATIONS Strategy Variations Structure Variations Shared Values Variations Staff Variations Style Variations Systems Variations Skills Variations Stakeholder Variations Epilogue: The Future of Excellence


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