Information Management Solutions: Communications and Collaboration in a Web 2.0 World.pdf
Elizabeth Lomas lectures at School of Engineering and Information Sciences, Northumbria University. Most recently she was employed by the Royal Household to implement the Palace's records management, information compliance and information security programmes.
1. Email 2. Underpinning knowledge 3. Information architecture 4. Access and security 5. Classification and search 6. Retention 7. Digital preservation.
The majority of organizational information is now created and carried as communications (email, instant messaging, Facebook etc). These communications may be inside an organization's networks or externally on hosted social networks. This book confronts the difficult reality of the information world we now need to work with and manage. It investigates why this is the case and then puts in place the management structures and solutions to deal with this situation. Key topics include: Email; Underpinning knowledge; Information architecture; Access and security; Classification and search; Retention; and, Digital preservation. This multi-authored work provides a practical and international perspective focusing on the information management of communications, and is essential reading for records managers, archivists, information mangers, ICT professionals, trainers and business managers working within organisation of all sizes. It will also be of use of the research community.